Terms and Conditions
Welcome to GraalRealm Casino, Canada's premier online gaming destination offering exceptional entertainment and rewards.
General Terms and Conditions
These terms and conditions govern your use of GraalRealm Casino and constitute a legally binding agreement between you and our casino operations. By creating an account, making deposits, or participating in any gaming activities, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
Account Registration and Eligibility
Account registration at GraalRealm Casino is restricted to individuals who are at least 19 years of age (or the legal gambling age in their jurisdiction, whichever is higher) and who are legally permitted to participate in online gambling activities in their place of residence. Players must provide accurate, complete, and current information during the registration process and maintain the accuracy of this information throughout their relationship with the casino.
Identity Verification Requirements
All players must complete identity verification before processing withdrawal requests. This verification process requires submission of government-issued photo identification, proof of address dated within the last 90 days, and verification of payment methods used for deposits. The verification process typically completes within 24-48 hours of receiving all required documentation.
Account Restrictions and Limitations
Each player is permitted to maintain only one active account. Multiple accounts, whether created intentionally or inadvertently, will result in account closure and forfeiture of any associated funds or bonuses. Players are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
Deposit and Withdrawal Policies
All financial transactions must be conducted using payment methods registered in the account holder’s name. Third-party deposits are strictly prohibited and will result in immediate account suspension pending investigation. Minimum deposit amounts vary by payment method but generally range from 20 CAD to 50 CAD.
Withdrawal Processing and Limits
Withdrawal requests are processed within 24 hours during business days, subject to completion of identity verification and compliance with anti-money laundering requirements. Daily withdrawal limits range from 2,500 CAD for standard accounts to 25,000 CAD for VIP Diamond members. All withdrawals must be processed using the same payment method used for deposits unless alternative arrangements are approved by casino management.
Currency and Exchange Rates
All transactions are processed in Canadian Dollars (CAD). Players using payment methods in other currencies will be subject to exchange rates and conversion fees applied by their financial institution or payment processor.
Bonus Terms and Wagering Requirements
All bonuses offered by GraalRealm Casino are subject to specific terms and conditions that must be met before withdrawal of bonus funds or associated winnings is permitted. Standard wagering requirements are 35 times the bonus amount and must be completed within 30 days of bonus activation.
Game Contribution Rates
Different games contribute varying percentages toward meeting wagering requirements:
| Game Category | Contribution Rate | Examples |
|---|---|---|
| Slots | 100% | Video slots, classic slots |
| Table Games | 10% | Blackjack, roulette, baccarat |
| Live Casino | 10% | Live dealer games |
| Video Poker | 5% | Jacks or Better, Deuces Wild |
Bonus Restrictions and Limitations
Maximum bet limits apply while bonus funds are active, typically set at 5 CAD per spin or hand. Exceeding these limits may result in bonus forfeiture and voiding of associated winnings. Certain games may be restricted or excluded from bonus play entirely.
Responsible Gaming and Player Protection
GraalRealm Casino is committed to promoting responsible gaming practices and providing tools to help players maintain control over their gaming activities. Available tools include deposit limits, session time limits, cooling-off periods, and self-exclusion options ranging from 24 hours to permanent exclusion.
Problem Gambling Resources
Players experiencing gambling-related problems can access support through:
- Gambling Helpline: 1-888-230-3505
- Problem Gambling Support Email: help@graalrealm.net
- GamCare: Professional counseling and support services
- Gamblers Anonymous: Peer support groups and meetings
Account Monitoring and Intervention
Our systems monitor player behavior for signs of problem gambling, including unusual betting patterns, excessive session lengths, and frequent deposit activity. When concerning patterns are identified, our responsible gaming team may contact players to offer support resources or implement protective measures.
Game Rules and Fair Play
All games offered by GraalRealm Casino operate using certified random number generators that ensure fair and unpredictable outcomes. Game rules, return-to-player percentages, and payout structures are available within each game’s information section.
Prohibited Activities
The following activities are strictly prohibited and may result in account closure and forfeiture of funds:
- Using automated betting systems or software
- Colluding with other players in multiplayer games
- Exploiting software errors or glitches
- Engaging in fraudulent or deceptive practices
- Money laundering or other illegal financial activities
Privacy and Data Protection
Player privacy and data security are fundamental priorities at GraalRealm Casino. Personal information is collected, stored, and processed in accordance with Canadian privacy legislation and industry best practices. Player data is never sold to third parties and is used solely for account management, regulatory compliance, and customer service purposes.
Data Retention and Deletion
Account information and transaction records are retained for a minimum of seven years to comply with regulatory requirements. Players may request deletion of personal data after account closure, subject to legal retention requirements.
Dispute Resolution and Complaints
Players who experience issues or have complaints about casino services should first contact our customer support team through live chat, email, or telephone. Most issues can be resolved quickly through direct communication with our support staff.
Escalation Process
Unresolved disputes may be escalated to casino management for review. In cases where resolution cannot be reached through internal processes, players may seek assistance from relevant gaming authorities or alternative dispute resolution services.
Terms Modification and Updates
GraalRealm Casino reserves the right to modify these terms and conditions at any time. Material changes will be communicated to players through email notification and prominent website notices. Continued use of casino services after notification of changes constitutes acceptance of the modified terms.
These terms and conditions represent the complete agreement between players and GraalRealm Casino regarding the use of our gaming services and supersede all previous agreements or understandings.